DELIVERY & RETURNS
The practical details, agreed with you.
Your request starts a conversation. We’ll confirm the available soaps and discuss payment and delivery arrangements before an order proceeds.
Draft policy — review before launch. The sections below are editable placeholders. They do not establish delivery promises, charges, collection availability or a returns policy.
Delivery areas & collection
Draft — details needed: Add the delivery locations you serve, any exclusions and whether collection is available. If collection is offered, include how the location and a suitable time are arranged.
Costs & timing
Draft — details needed: Add how delivery charges are calculated, when customers receive a quote, expected preparation and transit timeframes, and any cut-off dates you can confirm. Avoid promises until the arrangements are settled.
After an order is confirmed
Draft — details needed: Explain how the customer will receive updates, any tracking details and what to do if an agreed delivery does not arrive.
Returns & product concerns
Draft — business review needed: Add the process for reporting damage, an incorrect item or another concern. Confirm the contact method, the information needed and how the business will assess and resolve the issue. Review the final policy before publication.
If you contact us about a request, include its reference so we can find the details more easily.
Ask about delivery or a request